Sassy Trends FAQs

What are your prices?

Prices vary. Visit our shop hair page for the most up to date prices on our hair extension bundles and hair accessories.

 

When is the back to school promotion?

We offer discounts periodically throughout the year.

 

Can I use heat styling tools on the hair? Sassy Trends human hair extensions?

Yes. Just like your natural hair, Sassy Trends human hair extensions can be blow dried, curled, and straightened.

 

How many bundles should I purchase?

We recommend purchasing 2-3 Bundles for a natural look and feel. If you prefer more volume we recommend 3-4 bundles. For curly wave patterns and longer hair extensions, we recommend 4 bundles. Essentially you will always need 2-4 bundles.

 

Can you wet your hair extensions?

Yes.

 

What is the longest length you carry?

30 Inch Brazilian and Kinky

 

How long does shipping take?

3-5 Business Days.

 

Do you offer express shipping?

No. Unfortunately we do not offer express shipping at this time.

 

What is your return and exchange policy?

We are happy to accommodate returns and exchanges within 30 days of purchase on all bundles that have not been tampered with or worn.

Please read our return and exchange policy.

 

How do I track my order?

You will receive a confirmation email once your order has been processed to the email address provided during the checkout process. You will also receive a second email notification once your order has been shipped which will include your tracking number and shipment status along with its journey.

 

Are your hair extensions made of human hair?

Our human hair extensions are 100% Virgin unprocessed and ethically sourced.

 

How long do the hair extensions last?

With proper maintenance and care our 100% human hair extensions can last up to several years.

 

Can I dye the hair extensions?

Yes. Sassy Trends human Hair extensions are dye friendly and can be dyed or toned by a professional colorist to get an exact match to your natural hair color.

 

How do I maintain human hair extensions?

For recommendations on how to care for human hair extensions, please visit our hair blog for hair care tips, advice and much more.

 

What length should I purchase?

There are many factors to consider when selecting your desired length of hair extensions: natural hair length, desired hair style and height. For example, 20 Inch hair extensions may appear shorter.

 

Store Hours and Store Policy

When will I receive my refund?

A refund will be provided in the original method of payment after we receive and inspect the item. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.

 

Do I have to pay for return shipping cost?

Yes. All customers are fully responsible for their own return shipping cost. Sassy Trends hair is not responsible for lost packages, so we recommend purchasing a tracking number.

 

By placing an order at Sassy Trends Hair, you are responsible for the cost of return shipping back to us. To initiate a return, please email sassytrends@outlook.com with your order number and phone number. Upon receipt of returned goods, Sassy Trends hair has the right to refuse returns that do not meet policy requirements.

 

Whats a good contact number for returns?

You may contact us via email at sassytrends@outlook.com  The sassy trends hair team will respond within 24-72 Hours.

 

Can I return an open bundle?

No! Human hair extensions are considered to be hygienic product by law. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers.

 

Can I cancel my order before it ships?

Unfortunately, we cannot cancel any orders before shipping.